LUXE JEWEL

1. Cancellation Policy

You can cancel your order under the following conditions:

• Before Shipment:
  • Orders can be cancelled free of charge if they have not yet been shipped from our warehouse.
  • To cancel an order, please contact our Customer Service team immediately at [Your Customer Service Email] or [Your Customer Service Phone Number] with your Order ID.
  • If your order is successfully cancelled before dispatch, a full refund will be processed to your original payment method within [e.g., 5-7 business days].
• After Shipment / Refusal at Delivery:
  • Once an order has been shipped, it cannot be cancelled.
  • If you refuse to accept a prepaid order at the time of delivery, a refund will be processed only after the product is returned to our warehouse and inspected. In such cases, a nominal cancellation fee (e.g., ₹100 or 10% of order value, whichever is lower) may be deducted from your refund to cover shipping and handling costs.
  • For Cash on Delivery (COD) orders, if you refuse delivery, we reserve the right to decline future COD orders from your account.

• Here's a comprehensive Cancellation, Return, and Exchange Policy designed for an e-commerce store in India. Remember to customize this policy with your specific business rules, contact details, and any unique exceptions.

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  Cancellation, Return & Exchange Policy

  At [Your Store Name], we are committed to ensuring your satisfaction with every purchase. Please read our policy carefully regarding cancellations, returns, and exchanges.

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  1. Cancellation Policy

  You can cancel your order under the following conditions:

  • Before Shipment:
    • Orders can be cancelled free of charge if they have not yet been shipped from our warehouse.
    • To cancel an order, please contact our Customer Service team immediately at [Your Customer Service Email] or [Your Customer Service Phone Number] with your Order ID.
    • If your order is successfully cancelled before dispatch, a full refund will be processed to your original payment method within [e.g., 5-7 business days].
  • After Shipment / Refusal at Delivery:
    • Once an order has been shipped, it cannot be cancelled.
    • If you refuse to accept a prepaid order at the time of delivery, a refund will be processed only after the product is returned to our warehouse and inspected. In such cases, a nominal cancellation fee (e.g., ₹100 or 10% of order value, whichever is lower) may be deducted from your refund to cover shipping and handling costs.
    • For Cash on Delivery (COD) orders, if you refuse delivery, we reserve the right to decline future COD orders from your account.

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  2. Return Policy

  We offer a hassle-free return policy for eligible products.

  • Return Window: You can initiate a return request within [e.g., 7 days] from the date of delivery.

  • Eligibility Criteria for Returns:

    • The item must be unused, unwashed, and in its original condition with all tags, labels, and original packaging intact.
    • Products must not show any signs of wear and tear, alteration, or damage.
    • Proof of purchase (order ID, invoice)

Here's a comprehensive Cancellation, Return, and Exchange Policy designed for an e-commerce store in India. Remember to customize this policy with your specific business rules, contact details, and any unique exceptions.

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Cancellation, Return & Exchange Policy

At [Your Store Name], we are committed to ensuring your satisfaction with every purchase. Please read our policy carefully regarding cancellations, returns, and exchanges.

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1. Cancellation Policy

You can cancel your order under the following conditions:

• Before Shipment:
  • Orders can be cancelled free of charge if they have not yet been shipped from our warehouse.
  • To cancel an order, please contact our Customer Service team immediately at [Your Customer Service Email] or [Your Customer Service Phone Number] with your Order ID.
  • If your order is successfully cancelled before dispatch, a full refund will be processed to your original payment method within [e.g., 5-7 business days].
• After Shipment / Refusal at Delivery:
  • Once an order has been shipped, it cannot be cancelled.
  • If you refuse to accept a prepaid order at the time of delivery, a refund will be processed only after the product is returned to our warehouse and inspected. In such cases, a nominal cancellation fee (e.g., ₹100 or 10% of order value, whichever is lower) may be deducted from your refund to cover shipping and handling costs.
  • For Cash on Delivery (COD) orders, if you refuse delivery, we reserve the right to decline future COD orders from your account.

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2. Return Policy

We offer a hassle-free return policy for eligible products.

• Return Window: You can initiate a return request within [e.g., 7 days] from the date of delivery.

• Eligibility Criteria for Returns:

  • The item must be unused, unwashed, and in its original condition with all tags, labels, and original packaging intact.
  • Products must not show any signs of wear and tear, alteration, or damage.
  • Proof of purchase (order ID, invoice) is required.

• Valid Reasons for Return:

  • Damaged product received.
  • Incorrect item delivered (wrong size, color, or product).
  • Defective product.
  • Product significantly different from its description on the website.
  • Size issues (if the product doesn't fit as expected and an exchange is not desired or available).

• Non-Returnable Items:

  • Products marked as "Final Sale" or "Non-Returnable."
  • Intimate wear, swimwear, lingerie, or items where hygiene is a concern.
  • Personalized or customized products.
  • Gift cards.
  • Items that have been used, washed, or altered.
  • Products damaged due to misuse or neglect by the customer.

• How to Initiate a Return:

  1. Contact our Customer Service team via email at [Your Customer Service Email] or phone at [Your Customer Service Phone Number] within the return window.
  2. Provide your Order ID, the item(s) you wish to return, and the reason for the return.
  3. Attach clear photographs of the product if it is damaged, defective, or incorrect.
  4. Our team will review your request and provide you with return instructions and a Return Authorization (RA) number if applicable.

• Return Process:

  • Reverse Pickup: For most locations, we offer a free reverse pickup service. Our courier partner will pick up the item from your doorstep within [e.g., 2-4 business days] after your return request is approved.
  • Self-Ship: In cases where reverse pickup is not available, you will be required to self-ship the product to our warehouse address. We will provide you with the shipping address. Please ensure the product is securely packed to prevent damage during transit. [Optional: You may offer to reimburse reasonable self-shipping costs upon verification of the courier receipt.]
  • Once the returned item reaches our warehouse, it will undergo a quality check within [e.g., 2-3 business days].

• Refunds:

  • Upon successful inspection and approval of the returned item, your refund will be initiated.
  • For Prepaid Orders: The refund will be credited to your original payment method (bank account, credit/debit card, UPI, etc.) within [e.g., 5-10 business days] after the refund is processed.
  • For COD Orders: The refund will be processed via NEFT to your bank account. You will need to provide your bank account details (Account Holder Name, Account Number, IFSC Code, Bank Name) when requesting the return. The refund will be credited within [e.g., 5-10 business days] after the refund is processed.
  • Shipping charges (if any) paid at the time of purchase are non-refundable, unless the return is due to our error (e.g., damaged/incorrect product).

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3. Exchange Policy

We offer exchanges for eligible products subject to availability.

• Exchange Window: You can request an exchange within [e.g., 7 days] from the date of delivery.

• Eligibility Criteria for Exchanges:

  • Same as returns: The item must be unused, unwashed, in original condition with all tags, labels, and packaging intact.
  • Exchange is typically for size issues or color preference (if the same product is available in a different size/color).

• How to Initiate an Exchange:

  1. Contact our Customer Service team via email at [Your Customer Service Email] or phone at [Your Customer Service Phone Number] within the exchange window.
  2. Provide your Order ID, the item you wish to exchange, and the desired size/color you'd like in exchange.
  3. Our team will check the availability of the requested item.

• Exchange Process:

  • Once your exchange request is approved and the desired item is in stock, we will arrange for a reverse pickup of the original item.
  • Upon receiving the original item at our warehouse and after a successful quality check, the new exchanged item will be dispatched to you.
  • The entire exchange process (from pickup to delivery of new item) typically takes [e.g., 7-10 business days].
  • [Optional: Specify if you charge for reverse pickup for exchanges, or for shipping the new item. E.g., "The first exchange for an order is free of charge. Subsequent exchanges for the same order may incur a shipping fee."]

• If Exchange Item is Unavailable:

  • If the desired size or color is not available, you may opt for a refund (as per the Return Policy) or a store cred