Shipping Policy
🚚 Shipping Policy
Order Processing Time:
All orders are processed and dispatched within 2-3 business days after receiving cleared payment (except weekends and public holidays).
Shipping Method & Carriers:
We use reliable shipping partners such as DHL, FedEx, UPS, India Post, and other trusted couriers depending on the destination country and product weight.
Refund Policy
Refund Policy
Please note that refunds are not accepted for any of our products.
All items are carefully handmade, inspected, and securely packed before shipping to ensure the best quality.
However, in the rare case of:
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Damaged during transit, or
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Wrong item received
We request you to contact us within 48 hours of delivery with clear photos and details. We will review the issue and offer a suitable solution.
⚠️ Important:
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No refunds for change of mind or buyer’s mistake.
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Custom orders are strictly non-refundable.
Thank you for your understanding.
Cancellation / Return / Exchange Policy
Cancellation / Return / Exchange Policy
Cancellation Policy:
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Orders can only be cancelled within 24 hours of placing the order.
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Once the item is processed or shipped, cancellation is no longer possible.
Return Policy:
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Returns are not accepted for any items as all products are made-to-order / custom handmade items.
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We ensure every item is carefully checked and packed before dispatch.
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In case of any issue (damaged item or wrong item received), please contact us within 48 hours of delivery with clear photos for review.
Exchange Policy:
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Exchange is only possible if the item received is defective or incorrect.
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To request an exchange, contact us within 48 hours of delivery with proper evidence (photos/videos).
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Items must be unused and in original packaging to be eligible for exchange.
⚠ Important Notes:
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Custom orders are non-cancellable, non-returnable, and non-exchangeable.
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Shipping charges are non-refundable.
Thank you for your understanding and support!